Frequently Asked Questions

Yes. Lumitalk operates under Department of Health Administrative Order 2020-0001, which governs telemedicine services in the Philippines. All programs are physician-supervised. Medications are compounded preparations dispensed per physician order, consistent with DOH and FDA guidelines for telehealth providers.

Yes. All Lumitalk programs are prescription-only under Philippine law. Your online health assessment is reviewed by a licensed Philippine physician. If you meet the clinical criteria, your prescription is issued and your program is dispatched directly to you. No clinic visit required.

Side effects vary by program and are discussed during your physician consultation. Your Care Team is available via Viber throughout your program to answer any concerns.

The clinical assessment includes questions about your medical history. Patients with certain conditions may not qualify for all programs. Your physician reviews every assessment individually before any program is recommended.

You answer a set of clinical questions designed with our physician partners. The assessment takes about 5 minutes. Your responses are reviewed by a licensed Philippine physician, who determines your eligibility and recommended program.

Our physician reviews your submission. If you qualify, your program order is prepared and shipped within 24 hours of prescription confirmation.

If you do not qualify, there is no charge. Your Care Team will reach out via Viber within 24 hours to explain the decision and discuss your options. No penalty, no obligation.

Your program is packaged discreetly and shipped to your door anywhere in the Philippines. Delivery takes 2 to 3 business days within Metro Manila and 3 to 5 business days outside Metro Manila, after your prescription is confirmed. Your Care Team stays available via Viber throughout your program.

Program prices vary by treatment. LUMislim starts at ₱3,999 per supply. LUMitimeless starts at ₱2,999 per supply. No hidden fees.

We accept GCash and BPI via InstaPay or bank transfer. After checkout, you will receive our QR code and payment details. Your order is confirmed once payment is verified by our team.

None. No subscription, no auto-renewal, no cancellation fee. You order when you need it.

Patients 18 and over with a BMI of 27 or higher, or a BMI of 23 or higher with weight-related health conditions, may qualify. A licensed Philippine physician reviews every assessment to confirm eligibility and recommend the right program.

Lumitalk offers physician-supervised weight management and longevity programs. Current programs include compounded GLP-1 treatments (LUMislim) and peptide-based longevity protocols (LUMitimeless). Your physician will recommend the right program based on your assessment results.

LUMislim programs use GLP-1 receptor agonists, a class of medications that regulate appetite and blood sugar. They help patients feel full sooner and reduce cravings, supporting weight loss when combined with lifestyle changes. LUMitimeless programs use peptide-based protocols targeting cellular health and longevity. Your physician recommends the right program based on your assessment results.

There are no lock-ins. Each program is a single order. You can continue, adjust, or stop at any time by messaging your Care Team.