Refund policy
Your health and safety are our priority. Because our programs involve prescription and compounded medications dispensed for your personal use, we follow strict handling standards that affect returns and refunds. Please read this policy before placing your order.
Prescription and compounded medications
For your safety and in line with pharmacy handling standards, medications cannot be returned or refunded once they have been shipped. Once a product leaves our care, we are unable to accept it back or resell it. This protects every patient from receiving a product that has left a controlled environment.
If something is wrong with your order
We stand behind every order. We will replace your order free of charge if:
- You received the wrong item
- Your order arrived damaged or defective
- Your order was lost in transit and did not reach you
To request a replacement, message us within 48 hours of delivery (or of the expected delivery date for lost parcels) with your order number and a clear photo of the issue. Once confirmed, we will arrange a replacement or reshipment at no cost to you.
Cancelling before your order ships
You may cancel your order any time before it is dispatched. If you have paid a down-payment or full payment and your order has not yet shipped, we will refund what you paid in full. Once your order has shipped, it can no longer be cancelled or refunded, and the replacement terms above apply.
How refunds are processed
Approved refunds (for orders cancelled before shipping) are returned through your original payment method or an agreed alternative, typically within 7 to 10 business days.
How to reach us
For any refund or replacement request, contact our Care Team:
- Viber: 0927 345 8650
- Email: support@lumitalk.ph
We are here to make this right.